What our clients are saying about us...

   

 

Here are what just a few of them have to say about my company, my technicians, and my service. All references are available upon request.

Submitted on May 25th, 2017 - Thank You So Much! I've never been through anything like this before, and you were a real life - saver. Lisa M. Springfield, MA. 01108

Submitted on May 1st, 2017 - Thank YOU for helping out and doing such a great job. Kim D. Ludlow, MA. 01056

Submitted on April 26th, 2017 - Highly recommend, very professional employees answered all our questions and explained what was done. Shows up right on time, told us if at all we didn't like or needed something after they left to just call and they'd come right back out. That was greatly appreciated! Definitely using them again! Stephanie P. Westfield, MA 01085

Submitted on April 1st, 2017 - Great job Rich! Looks fantastic!! Charlie K. Westfield, MA. 01085

Submitted on March 6th, 2017 - Quick to respond to emergency clean-ups, quick to determine the problem and always leaves the place looking better than before the problem occurred. Been a lifesaver numerous times now. T. Peacock Corp. Southwick, MA. 01077 

Submitted on December 29th, 2016 - Excellent job ! Professionally done, with great care taken around furniture and other household items. Didn't leave a mess. In and out in the time they estimated. I would highly recommend to anyone. Bob H. Westfield, MA. 01085

Submitted on Dec 19th, 2016 - Whip City did a wonderful job of cleaning my area rugs as well as my wall to wall carpeting. Very efficient and professional. I highly recommend them and will continue to use them in the future.

Submitted Dec 19th, 2016 - The lobby looks GREAT!!!! We are very pleased with the results. Thank you so much for your services and I will absolutely refer you and your business. It was a pleasure to work with you and I'm certain we will be using your business again in the future. Family Medicine Assoc. Westfield, MA. 01085

Submitted on Nov 16th, 2016 - Very impressed with the young man that came to my house promptly and did an excellent job! Very polite and professional. I will recommend your company to everyone! ! Great service all around, thank you! Chris A. Southwick, MA. 01077 

Submitted on Oct 19th, 2016 -The rugs look wonderful! Ian was prompt and worked carefully and hard as he went from room to room. We couldn't be more pleased with the outcome. I am recommending Whip City to all my friends. Nancy L. Suffield, CT

Submitted October 29th, 2016 - Rich does an incredible job! I would highly recommend him. Our carpets came out great. Allyson G. Suffield, CT 06078  

Submitted on Oct 17th, 2016 - I am very happy with the professional service that Whip City Cleaning has provided for me over the years. They have wonderful communication and their service as an A+++! Thanks Shirley Westfield, MA.

Submitted on Oct 7th, 2016 - Whip City Cleaning exceeded my expectations!
From initial contact to follow up after work was complete. Work is exceptional - the carpets look like new!
Thank you! Kim Z. Westfield, MA

Submitted on October 5th, 2016 - Rich is a great guy and he does great work, simple as that! Mike B. Easthampton, Ma

Submitted on Oct 4th, 2016- Very pleased with the look of our carpet. Getting the dirt out in front of my recliner was a nice surprise. I also tried your stain remover in another room and it worked where other removers I purchased did not. I'd be happy to recommend you. Carol & Jim. Ludlow, MA.

Submitted on Sept 19th, 2016 - Great job on my rugs!!!! They look brand new! Thank you so much! Ann Marie C. Westfield, MA.

Submitted on Sept 17th, 2016 - Hello Rich - we sung your praises last night and will continue to do so.  We are very pleased with your work !   Thank you!  Cate S. Easthampton,MA

Submitted on Sept 9th, 2016 - Thank you!!  You did a wonderful job on the porch rug and chairs. We were also very pleased with the cleaning of our oriental rugs. Your staff are courteous and very professional. Thank you again. Linda H. Westfield, MA 

Submitted on July 6th, 2016 - Rich, thank you and Ian for the marvelous carpet and upholstery cleaning you did for me last week. Everything is spotless now! We'll try to keep it that way as long as we can. See you next time. Enjoy your summer! Rosemary A. Granby, CT 

Submitted on May 29th, 2016 - We had two carpeted rooms cleaned. We had pets stains in one room. We showed
The areas of concern and technician right away treated the spots while he worked on the other room. This gave time for the treatment to work. He moved the furniture and was very professional. After everything was done the carpets look great no more pet stains. I Also was pleased with the scheduling and the night before the appointment I received an email confirmation of the time. I would definitely use your company again. Janet M. Westfield, MA.

Submitted on May 28th, 2016 - My sofa and chair look brand new thanks to Rich! Awesome job!!! Thank you! Laurie R. Westfield, MA.

Submitted on May 19th, 2016 - Two braided rugs repaired and cleaned. Amazing job, they look brand new! Excellent care and service as always. Thanks Rich! Barbara R. Russell, MA.

Submitted on April 27th, 2016 - Whip City Cleaning and Restoration Services owner, Rich Clark, came to my home to clean our carpeting. He did an awesome job on all areas including areas that were deeply soiled due to our two dogs. Now everything looks brand new!!! Rich was very professional and accommodating to my extra requests. From now on I will only call him for all our carpet and furniture cleaning needs!!! Lisa H. Wilbraham, MA.

Submitted on April 22, 2016 - Whip City Cleaning, Rich Clark, is the absolute best!! I have been doing business with Rich for years with a slight lay off because of retirement and a move to another location. Over the years he has only improved his service. From his on-time arrivals, his thorough cleaning, his efficiency and I can go on. I just had my carpets in 3 rooms and a couch and recliner cleaned yesterday and all I can say is WOW!!! They are better than new. I have always and will continue to recommend Rich and Whip City Cleaning to anyone, personal and professional business. Good job!!!!!! Nancy B. Westfield, MA.

Submitted on March 16th, 2016 - Hello, Many thanks for the fantastic work you do.  I will be sure to write a review on social media.  Again, my apologies for my obnoxious dog.  Sadly labs never seem to grow up. Many Thanks, Diana C. Westfield, MA

Submitted on Mar 01, 2016 - Extremely happy with the service provided! Job was done efficiently, quickly and professionally. I would definitely call Whip City again if this type of issue ever arises.

   

Submitted on Feb 23, 2016 - Rich was onsite within a half hour of calling him. The house had a foot of water in the basement and soaked carpets on the first floor. Five days later you would never know it happened. My family and I can't say enough about Rich's prompt, courteous and knowledgeable service. A++ from us! Arthur 


Hi Rich, Just wanted to say, WOW!!!! Beautiful job with the cleaning and the floors and carpet look the best I've ever seen them look. Should have been using your services a long time agoe

Thank You. Linda

Columbia Manufacturing

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"What a nice gesture to be choose Client of The Month! It has been such a pleasure to work with you all of these years. I can always depend on high quality work and you have always responded to our emergency quickly. We appreciate all you have done for us. Our family will enjoy going to the Olive Garden and we Thank You again for making us feel special!"  

Your Friend,
Janet Azinger,
Westfield, MA.
 

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"We have used not only your carpet cleaning services many times, but also the Super Maids service and Have been very happy with the service. We certainly will continue to use these services and recommend them you   to our friends. Thanks again for your help!" 

Barbara Allman,
Westfield, MA.

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Dear Rich Clark,

Thank You for the recognition of Client of the Month. I have always been very satisfied with your work. I appreciate your working my jobs in when I have an emergency. I'll enjoy the gift card at the Olive Garden. And raise a glass to your continued success.

Sandar Baker,
Westfield, MA.
 

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Thank You Rich, and Whip City Cleaning Service!!!

When our son flooded our upstairs bathroom, we didn't know what to do. We contacted New Way Carpet Cleaning because they are open 24 hours and we desperately needed help getting the water cleaned up. They came out within a 1/2 hour and were very efficient in getting the water cleaned up and our carpets dryed! We were also surprised to find out that they take care of any water damage that needs repaired. Bob had crews in to replace ceiling tiles and fix drywall and paint! We were very impressed with the service that New Way provides and were appreciative with the way Bob follows up on every job that was done in our home. We have recommended New Way to all of our friends because they are professional and do a wonderful job at what they do!!!

Sincerely,  
John and Holly Phares,
Westfield, MA.
 

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"You have cleaned my carpet 4 or 5 times and your technicians have always been nice and did a good job. I've always been pleased. If I hadn't been pleased they would have only been here 1 Time. Your company was able to take the smell of dog urine out of the hall carpet. Thanks.

Karen Wise,
Westfield, MA.
 

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"We have a sculpted carpet and you were able to get out a stain that would have otherwise necessitated replacement of an entire room’s carpeting. Good to excellent general cleaning.

 M. Dickerson,
Westfield, MA.
 

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"Carpet & Furniture looked great after cleaning. Felt they did a thorough job.

Wm. F. Kyle Jr.
Westfield, MA.
 

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"They stayed on task until the job was finished to my satisfaction & I really appreciate that!

Mrs. Brewer,
Westfield, MA.

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"The crew was very professional and helpful. Your method is great!   

 Mrs. Shick,
Westfield, MA.
 

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"I have used your services for many years. Your crew works hard and I do recommend you to friends.

Mrs. Cavanaugh,
Westfield, MA.
 

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"Your men are always polite and do a good job. My carpets are much cleaner than when I got other companies to do the same.

Edythe Kuroski,
Westfield, MA.
 

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"It is so rare to find a business that actually listens to their customers, and knows the value of customer service. The carnation left when you leave is a memorable touch. You don’t need to improve on anything, that’s why I’ve used your service for years.

Linda Milhoan,
Westfield, MA.
 

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"Thank you for the extraordinary services when our home flooded it was very distressing. I cannot express how nice it was to be able to leave town in the face of disaster, leave the clean up to someone else and come home to a dry house. Your services are beyond compare. If you ever need a recommendation, be sure to call me. I cannot say enough good things about the Quality of service, the integrity of the men who were in my house and the follow-up care and attention.  

M. Jane Eakins,
Westfield, MA.

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"I have been very pleased with the way my carpet looks and feels each time they've been cleaned. I am happy with the way the cleaners explain what they will be doing & how long it will take. I especially like the fact that it doesn't take a lot of time for them to clean. I appreciate the fact that the cleaners can have the carpets spots removed, cleaned & equipment removed so quickly and that I don't have to clean carpet like I used to.

Mary Jenks,
Westfield, MA.